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My Account
Our Store
Beds
Sofas
Chairs
Ottomans
Tables
Dining Tables
Side Tables
Center Tables
Console
Tea Trolley
Accessories
Boxes
Candle Stands
Clocks
Trays
Vase
Storages
Lamps
Benchs
Sculptures
Mirrors
Washroom Set
Our Project's
As Per Order
Blogs
Contact

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We’d love to hear from you! Whether you’re looking for premium furniture, interior design solutions, or have any inquiries, feel free to reach out.

📍 Visit Us:
Mooii
Shop 1, 10C, 36th Street, Tauheed Commercial,
DHA Phase 5, Defence Housing Authority,
Karachi, Karachi City, Sindh 75500, Pakistan

📞 Call/WhatsApp: +92 335 2266644
📧 Email: mooiiofficial@mooii.pk

Tearm And Conditions

Privacy Policy

·      If you have any comments or suggestions, please email us at customer.care@mooii.pk

·      We shall only use your name and other information which relates to you in the manner set out in this Privacy Policy.

·      You always have the ability to opt-out of receiving communications from us.

What Data We Collect?

We may collect various information:

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services.

We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We need this information in order to allow you to go ahead with placing your order for a product.

We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

We may also share your data with our franchisor. You further authorize the franchisor to use this information to sell products to you, directly or indirectly.

We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case we have any queries.

Your actual order details may be stored with us and you may access this information by logging into your account on the Site.

We shall not share any of your personal information with third parties without your explicit consent.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy.

We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets.

Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent.

We reserve the right to communicate your personal information to any third party that makes a legally compliant request for its disclosure.

Consent

By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

Copyright

We have copyright over this Privacy Policy.

From time to time We may update this Privacy Policy.

Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms of Use so

We encourage You to visit this page periodically to review any changes.

ORDER CANCELLATION POLICY

HOW TO REQUEST FOR AN ORDER CANCELLATION?

To request for an order cancellation please email us the order # with product name, original proof of purchase receipt, Your contact details and issue at customer.care@mooii.pk with in 24 hours of placing an order and our customer care agent will get in contact with you. Alternatively, you can call us on +92 335 22666 44  (mooii) from Monday to Saturday between 11:00 am - 7:00 pm (Pakistan Standard Time).

Once the Order is Processed it cant be cancelled.

We will not cater cancellation of any order after payment received.

Delivery & Return

Confirmations, Refund, Shipping and Return Policy 

Thanks for purchasing our products at mooii.pk.

All wooden products are manufactured on order, The Delivery times for these products will be informed upon order confirmation, depending on the type of product.

For orders exceeding PKR 15,000 the customer would need to pay 50% of the full amount in advance.

We DO NOT Offer Refunds although we do offer a favourable replacement policy which will be in effect if said conditions are met;

In case of damaged delivery, we offer free replacement of the product / products. In order to be eligible for a replacement you have to lodge your complain through the number provided or Email us at the time of receiving the order. The product must be in the same condition that you receive it and it is advised that the return packets should be adequately packaged so that there is no damage of goods- in-transit. If issues are not reported on delivery than its assured that products are delivered in excellent condition and complaint will not be catered.

Order cannot be changed or modified after delivery Company will not be responsible for any damage caused while taking goods through narrow corridors and stairwells.

Deliveries above ground floor will be charged extra amount in case there is no cargo elevator available.

Delivery dates are submitted without liability for delay however occasioned. The company will in no case, be liable for any compensation / damage / refund of advance etc. for any deliveries which are made beyond the delivery date and time.

Replacement will be processed within a maximum of 15 business days of receipt of the product by Mooii.pk, provided goods are received in acceptable condition.

On certain items like appliances & electronics brands, warranty may supersede Mooii.pk  Returns Policy

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